§ Questions
Questions, answered without the sales voice
Including the ones with awkward answers. If yours is not here, ask us and a person will reply.
The product
What it is, and what it is not.
Does this replace an advocate?
No, and it is not designed to. It prepares material for a qualified professional to review, test and settle. Nothing it produces is advice, and no output should be filed, served or relied upon without that review. If your name goes on the filing, the judgement behind it stays yours.
Why two advocates rather than a panel of specialists?
We ran sixteen specialists for a while. They largely agreed with each other, because they were the same model reading the same file from overlapping angles — and agreement between instances of one model is not corroboration, however much it looks like it on a page. A hearing has two sides and someone deciding, so that is what runs. The specialist analysis still happens: once, structurally, in the assessment, before anyone argues.
What is an “advocate”, in practice?
A language model instructed to hold one posture and reason from the matter record. Ours argues the case at its strongest; theirs is instructed to defeat it, competently and without softening. The bench presses whichever side is being loose. All three are the same model playing three parts, and the workspace says so plainly — when the bench agrees with your advocate, that is one system being consistent with itself, not a second opinion.
Can it read a scanned FIR or charge sheet?
Yes, and it is the part we have worked hardest on. Scanned pages are transcribed in small batches, several at a time, so a forty-page bundle reads in about a minute instead of timing out. You watch the page count climb as it goes. Illegible handwriting is marked as illegible rather than guessed at, and if a batch fails the transcript prints a gap in place so you know exactly which pages are missing.
What formats can be lodged?
PDFs, scanned documents, photographs of pages and common office formats. Scans and photographs go through optical recognition, so bundles do not need retyping before upload. Handwriting is the one real limitation, and the platform says so rather than guessing at it.
Is the argument binding in any way?
It is a rehearsal and nothing more. It has no bearing on any real proceeding, no connection to any court or tribunal, and carries no authority. A favourable rehearsal outcome is not an indication that you will succeed.
Why does it ask which court I am in?
Because it changes the whole argument. In a trial court the fight is about the evidence. In the High Court or Supreme Court the facts are not retried — the fight is about error in the order below, and a weakness on the facts that was never raised below is worth much less. If the matter is an appeal and the order under challenge is not on the file, confidence is held at low, because without it there is nothing to argue error against.
Which jurisdictions does it cover?
It is jurisdiction-neutral by design: it reasons from the record you supply rather than from a fixed body of law. That makes it useful across forums, and makes verifying the law against the current source your responsibility rather than the platform’s.
Credits and billing
Pay-as-you-go, in pounds sterling, with nothing that renews.
Is there a free trial?
No. Every matter costs a credit, and the smallest purchase is a single matter at £99. We would rather charge honestly for the first matter than give away an analysis whose cost we still have to pay.
When exactly is a credit spent?
When the first document is lodged against a matter. Opening an empty matter costs nothing — name it, frame the issues, delete it again, no credit moves. The moment a bundle is uploaded the reading begins, the cost falls on us, and the credit is gone.
Is one credit one run, or one matter?
One matter. Within it you may add documents, re-frame the issues, re-run the assessment and hear the argument as often as the preparation needs, at no further charge — however many pages the bundle runs to.
Do credits expire or renew?
Neither. There is no subscription and nothing renews. Credits sit on the account until you use them.
Can I get a refund?
Unspent credits, yes — within 14 days of purchase. A credit already consumed by an upload, no, because the processing cost was incurred at that moment. The full position is on the refund policy.
What if I upload the wrong bundle?
Write to billing@litoraai.com the same day, explaining what happened. We are not obliged to restore the credit and cannot promise it, but a genuine misfire reported promptly is looked at by a person rather than dismissed by a rule.
Can my firm share credits?
Yes. Credits belong to the organisation, not to an individual, so any seat holder with permission to open matters draws on the same balance. The ten and twenty-five packs include seats for that reason.
Is tax added?
Prices are shown exclusive of any tax that may apply. What is added, if anything, depends on where you are and what you tell us at checkout. The invoice shows the breakdown in full.
Confidentiality and data
The questions that decide whether a firm can use this at all.
Is my case material used to train AI models?
No. It is processed to answer your instructions and for nothing else. Our agreement with the AI provider prohibits training on material sent through our account, and we do not enable any feature that would permit it.
Does anyone at your company read my matters?
Not as a matter of routine. Access happens only where you ask us to investigate a specific problem, where it is strictly necessary to keep the platform running, or where we are compelled by law. Every such access is written to the audit log.
Does uploading to you affect privilege?
That is a question for you and your own advisers, and it depends on your jurisdiction. We have set out exactly how material is handled on the security page precisely so that you can assess it on accurate facts rather than on our reassurance.
Can I delete a matter?
At any time. It is removed from live systems immediately and purged from backups within 30 days, subject only to retention we are required by law to observe.
Where is the data held?
We are established in India, and some providers are established elsewhere, so material may be processed abroad. Contractual protections apply to each transfer. The specifics are in the privacy policy and in the data processing agreement.
Can I have a DPA and a security questionnaire answered?
Yes, ask at privacy@litoraai.com. We will answer it straight, including where the honest answer is that we do not do something yet.
Accuracy and limits
The section most vendors would rather you did not read.
Can the analysis be wrong?
Yes. Language models make errors, including confident and well-worded ones. Every citation must be verified against the primary source. The workspace marks what it could not verify, but it cannot mark an error it does not know it has made. That is exactly why the reasoning and the sources are exposed rather than hidden.
Has anyone got into trouble filing AI output?
Courts in several jurisdictions have sanctioned practitioners for filing material containing fabricated citations produced by AI tools. That is the precise risk the verification requirement exists to prevent. Check the authorities before you file.
You give a percentage. Does that predict who will win?
No. It is an estimate of prospects on the papers you supplied, and it knows nothing that is not in those papers — not the bench, not the listing, not the other side’s counsel. That is why it never appears alone: it carries a confidence level, the reasoning behind it, and what would move it. When confidence is low the figure is deliberately pulled toward the middle and the screen says so. It should not be repeated to a client as a number in its own right.
How is that confidence level worked out?
In code, not by asking the model — a model asked to rate its own confidence answers “moderate” almost every time. It is derived from what share of the file was actually readable, how much text there is to reason over, whether the documents this kind of matter turns on are present at all, and how many critical questions you have left unanswered.
Are the case citations real?
Treat every one of them as unverified, because that is how they are stored and labelled. Nothing in this system reads a law report. Case names produced by a language model can be entirely plausible and entirely non-existent, and a fabricated citation carried into a court is the worst thing this product could cause you. Confirm each against SCC Online, Manupatra or the court’s own site before it goes near a filing.
How accurate is the transcription of a bad scan?
Good, but not perfect — and the difference matters on a document where a single digit is the case. Check any FIR number, section, date or amount you intend to rely on against the original page. Where the page is genuinely unreadable it is marked illegible rather than guessed at, and it will never invent a number it could not read.
What if it cannot reach a conclusion?
Then it reports that it cannot, and says what would settle it. An analysis that tells you the record is too thin to decide the point has done its job. That is not a ground for a refund — see the refund policy, clause 7.
Is it aware of recent law?
Only through the documents you supply. The underlying models have a training cut-off and no reliable awareness of amendments, repeals or decisions after it. Verify the position against the current statute and current authority every time.
Do I have to tell my client or my regulator that I used it?
That depends on your bar council or law society, and we do not purport to advise you on their rules. Check them. The obligation is yours and it is unaffected by anything in our terms.
Account and support
The practical ones.
How do I get support?
Email contact@litoraai.com. Response times vary by pack, as set out on the pricing page.
Can a firm control who sees which matter?
Yes. Seats are granted by role, matters are assigned individually, and every upload, run, export and deletion is logged with user and timestamp for the firm’s own audit purposes.
Is two-factor authentication available?
On every account, and it can be made mandatory across a firm. On an account holding client material we would treat it as expected rather than optional.
How do I close my account?
From the workspace, or by writing to us. Nothing renews, so no notice is needed and no further charge follows. Ask about unspent credits before you close it rather than after.
Who operates the platform?
Rank First Technologies Private Limited, a private limited company incorporated in India under the Companies Act, 2013, CIN U58201PB2026PTC068900, at S.A.S. Nagar (Mohali), Punjab 160055, India. It is a software company, not a law firm.
Not answered here?
Ask directly. You will get a straight reply from a person, including when the answer is one we would rather not give.