§ Legal
Refund and Cancellation Policy
The short answer: credits are non-refundable. Once a matter is started the credit is spent, and it is not returned.
Clause 1The short version
A matter credit is consumed the moment the first document is lodged against a matter, and from that moment it is final. Once a matter has been started there is no refund, at any stage, for any reason. The only exceptions are a failure on our side (clause 5) and a payment that failed or was taken twice (clause 6). Nothing on this platform renews, so there is no subscription to cancel.
| Situation | Outcome |
|---|---|
| You opened a matter but never uploaded | No credit was taken. Nothing to refund. |
| You uploaded a document to a matter | The credit is spent. No refund, at any stage. |
| You uploaded the wrong bundle | The credit is still spent. No refund. |
| You changed your mind after starting | No refund. Starting the matter is what is charged for. |
| You disagree with what the assessment or the bench concluded | Not a ground for a refund. The credit stands. |
| We failed to deliver the analysis | The credit is restored, at our discretion, where the fault is genuinely ours. See clause 5. |
| Payment failed or was taken twice | Nothing is owed for a failed payment; a duplicate is refunded in full. See clause 6. |
Clause 2What you are buying
The platform is pay-as-you-go. There is no subscription, no monthly fee and no free tier. You buy matter credits, in the packs published on the pricing page. One credit admits one matter to the workspace: the whole bundle read however many pages it runs to, the assessment, and the argument.
Credits belong to the organisation on the account, not to an individual user. They do not expire, they do not reset monthly, and they are not transferable to another organisation without our written agreement.
Prices are in pounds sterling. Because nothing renews, there is no ongoing contract between us that either of us needs to bring to an end.
Clause 3When a credit is spent
This is the clause that decides most questions, so it is stated precisely.
- Opening a matter costs nothing. You may create a matter, name it, record the forum and the parties, frame the issues, and delete it again. No credit moves at any point in that process.
- The credit is consumed when the first document is lodged against that matter. At that moment the bundle is read, indexed, put through optical recognition and extraction, and the chronology is built. The processing cost falls on us at that moment, which is why the credit is taken at that moment.
- The consumption is recorded. The date and time are written to the credit ledger on your account, and are visible to you in the billing section of the workspace.
- One credit buys the matter, not a single run. Within a matter whose credit is already spent you may add further documents, re-frame the issues, re-run the assessment and hear the argument as often as the preparation requires, at no additional charge.
You are asked to confirm this in a dialog before the first upload on every matter begins. The dialog is not decorative; it is the point at which the charge becomes final.
Clause 4No refund once a matter is started
Once the first document has been lodged against a matter, the credit for that matter is not refundable under any circumstances covered by this clause — no refund at any stage.
This is deliberate and it is absolute. It applies whether you ran the assessment once or ten times, whether you exported the report or never opened it, whether the matter settled, and whether you later decide you did not need the analysis after all.
It applies equally to a bundle uploaded to the wrong matter, a file uploaded by mistake, a change of mind, or a decision taken elsewhere in your case that made the analysis unnecessary. The processing cost is incurred the instant the upload begins, and that is what the credit pays for. Starting the matter is the charge.
If you are not sure whether to spend a credit on a matter, do not upload to it. Opening, describing and listing the parties are all free, and you can delete the matter before the first upload at no cost.
Clause 5If we fail to deliver
The one situation in which a spent credit comes back is a fault on our side: the run fails and cannot be recovered, the platform is unavailable for a prolonged period, or the output is materially incomplete for a reason that is ours rather than the record's. In that case the credit is restored to your balance.
What is not a failure to deliver: the analysis reporting that the record is incomplete, the bench declining to decide a point the record does not settle, or the assessment refusing to reach a conclusion the documents do not support. Those are the product working as designed and described, and they are not a ground for a refund or a restored credit.
If you think a fault is genuinely ours, tell us at contact@litoraai.com. We want to know.
Clause 6Failed and duplicate payments
- Failed payment. If a payment does not complete, no credits are added and nothing is owed. Some banks place a temporary authorisation hold that clears on its own, usually within five to seven working days. We cannot release it; your bank can.
- Duplicate payment. If you are charged twice for the same purchase, the duplicate is refunded in full. There is no time limit on this and you do not need to argue for it — tell us and it is done.
- Credits not delivered. If a payment succeeded but credits did not appear on the account, send us the payment reference. We will either add the credits or refund the payment, same day where we can.
These are the only money-back situations on the platform, and they exist because in each of them you did not receive what you paid for.
Clause 7Cancelling
There is nothing to cancel. No subscription is created, no payment method is stored for a future charge, and no renewal is scheduled. If you stop using the platform, no further money is taken.
You may close your account at any time from the workspace, or by writing to us. Closing the account does not entitle you to a refund of spent credits, and unspent credits are not converted back into money on closure.
Clause 8How any refund is paid
- Where a refund does arise (clause 6), it goes back to the original payment method. We cannot send it anywhere else.
- We initiate the refund within 5 working days of agreeing it.
- Your bank or card issuer then takes its own time — typically 5 to 10 working days, occasionally longer for international cards. That part is outside our control.
- Refunds are made in pounds sterling, in the amount charged. If your card is denominated in another currency, your bank's conversion rate on the refund date may differ from the rate on the purchase date, and any cross-border fee your bank applied is not something we can return.
- Any tax charged on the original invoice is refunded proportionately, and a credit note is issued.
Clause 9Your statutory rights
Nothing in this policy removes or limits any right you have under law that cannot be excluded by agreement. Where a mandatory consumer protection applies to you, it applies whatever this document says.
If you are buying as a consumer rather than in the course of a business, and the law of your country gives you a cancellation right for services bought at a distance, note that lodging a document begins performance of the service. Where the law allows it, you are asked to agree to performance beginning immediately and to acknowledge that the cancellation right is lost once the analysis has begun. That is the effect of the confirmation dialog before the first upload.
Most customers of this platform are practising advocates, chambers and in-house teams buying in the course of a business, in which case consumer cancellation rights do not arise at all.
Clause 10Changes to this policy
We may change this policy. The version that applies to any purchase is the version published on this page at the moment that purchase was made, and we keep a record of it. A change is never applied backwards to credits you have already bought.
Material changes are announced by email to account holders at least 14 days before they take effect.
ContactHow to reach us about this document
Invoices, duplicate charges and payment questions. Note that spent credits are not refundable (clause 4).
- By email
- billing@litoraai.com
- By post
- Rank First Technologies Private Limited (CIN U58201PB2026PTC068900)
S.A.S. Nagar (Mohali), Punjab 160055, India - Grievance Officer
- Grievance Officer —
grievance@litoraai.com
Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Complaints are acknowledged within 24 hours and resolved within 15 days.
This document is governed by the laws of India, and the courts referred to in the terms of service have exclusive jurisdiction over any dispute arising from it.